CXps Conference

May 08, 2023
02:00pm-05:00pm EDT
347 West Main Street, Durham, NC 27701

CXps logoDiscover the power of exceptional client experience at CXps, the ultimate professional services event.

Join Stambaugh Ness’s Kristi Weierbach for this unparalleled opportunity to learn and engage with innovative CX strategies that will set your firm apart.

The CXps Conference delivers the most innovative CX strategies through a combination of keynote speakers, breakout sessions, workshops, and panel discussions that will equip you with actionable insights and practical tools to drive meaningful change within your organization.

The event will include opportunities to engage in Client Experience (CX) initiatives from all levels: 

  • CEOs who need to understand the strategic benefit.
  • HR Directors who recognize the importance of the Employee Experience (EX).
  • Internal Champions who need to know how to “sell” it to the team.
  • Program Coordinators whose job is to get the initiatives off the ground.

Don’t settle for theory alone. Learn HOW to take your firm to the next level by integrating CX with your firm’s strategic initiatives.

SN’s Workshop

Is Your Organizational Architecture Aligned with Your CX and EX Strategy?

Day 2 | Weds, May 10 at 8:45 a.m.
Presented by: Kristi Weierbach, Ph.D.

The Organizational Architecture of a firm, when effectively designed, will attract both employees and clients. When it is poorly designed, it will cause confusion and frustration and ultimately negatively impact the experience for both employees and clients. In this session, you will learn about the five key components of Organizational Architecture and the steps you can take to leverage them to achieve your EX and CX Strategies.